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Ask an expert: ‘I bought a €160 suitcase because of the 15-year warranty but now the manufacturer says it’s only valid in the UK – can they do that?’

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5 months ago

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Ask an expert: ‘I bought a €160 suitcase because of the 15-year warranty but now the manufacturer says it’s only valid in the UK – can they do that?’

Plus, why your statutory consumer rights are so important

An open and shut case. Photo: Getty

Gráinne Griffin, director of communications at the Competition and Consumer Protection Commission

Question: I bought a Rock suitcase from Very.ie in September 2022. I spent €160 on it, hoping it’d last for years. It’s a hard shell suitcase and, according to the website, it came with a 15-year warranty from the manufacturer, which led me to believe it was built to last.

But the zip has broken open and one of the wheels doesn’t roll anymore. I checked the warranty, via the manufacturer’s website, only to discover it’s only valid in the UK. This is contrary to what Very.ie had led me to believe. What can I do?

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