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How to fix ‘Failed to Acquire Parental Control Information’ error in Elden Ring

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6 months ago

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How to fix ‘Failed to Acquire Parental Control Information’ error in Elden Ring

If you’re trying to play Elden Ring’s latest DLC, Shadow of the Erdtree, but are constantly getting the ‘Failed to Acquire Parental Control Information’ error, don’t worry, you’re not alone. 

This error can be traced back to 2022, and it has started to pop up again after the DLC went live.

This guide will walk you through a handful of methods that can help fix the ‘Failed to Acquire Parental Control Information’ error in Elden Ring. 

Credit: ONE Esports, screenshot by Hritwik Raj/ONE Esports

Methods to fix “Failed to Acquire Parental Control Information”

If the error isn’t going away even after you have restarted the game, then try following the methods mentioned below.

Customize the DNS settings

For some reason, the error sometimes appears due to the default DNS settings. To fix this, click on the Windows Search Bar and type ‘View network connections.’ Open the first option that appears and right-click on your network adapter. 

Mohg boss from Elden Ring in ONE Esports featured image for article "Elden Ring Mohg location, how to reach and beat the Blood Lord fast"
Credit: ONE Esports, FromSoftware

Then, select Properties, click on Internet Protocol Version 4 (TCP / IPv4), and go to its Properties.

Now, check the box next to ‘Use the following DNS server addresses:’ Once done, enter 1.1.1.1 in the Primary DNS server box and 1.0.0.1 in the Alternate DNS server box. Click OK and launch Elden Ring again to see if the issue has been fixed.

How to fix Failed to Acquire Parental Control Information Elden Ring
Screenshot by Abdul Haddi/ONE Esports

If you’re on a console, you can change the DNS server addresses from the network settings.

Make sure to accept the Data Usage Agreement 

In some cases, the ‘Failed to Acquire Parental Control Information’ error in Elden Ring appears if you haven’t accepted the Data Usage Agreement. 

This is only for those who are on PS5, and it can be simply fixed by going to the Main Menu > Settings > Network > Accept Data Usage Agreement. 

This was everything you needed to know about how to fix the ‘Failed to Acquire Parental Control Information’ error in Elden Ring.

READ MORE: How to reach Cerulean Coast and Southern Shore region map fragment location in Elden Ring

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