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NHS 111 relocate new call centre in Teesside bringing 300 jobs to region

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NHS 111 relocate new call centre in Teesside bringing 300 jobs to region

NHS 111 is set to relocate to Cavendish House at Prince’s Wharf in Thornaby, bringing with it 300 jobs.

Practice Plus Group, a firm that operates a network of NHS 111 contact centres across England on behalf of the NHS, has been one of the largest providers of NHS 111 call centres since the service was launched a decade ago, handling nearly three million calls annually.




The new centre in Thornaby is part of the company’s long-term strategy to expand its NHS 111 services to cope with the increased demand witnessed in recent years as the NHS grapples with unprecedented pressures. The centre will offer additional support to existing centres nationwide, ensuring as many people as possible can access NHS 111 when required.

Depending on individual cases, NHS 111 can guide people on the appropriate course of action, such as whether to visit A&E, an urgent treatment centre or a local pharmacy. The service can arrange for a nurse or paramedic to return a call, for a caller to be seen by a healthcare professional, or it can assist them in accessing specialist support for dental or mental health issues.

The firm enlisted the expertise of TSK Group, a specialist in workplace strategy, design and build, to create an appealing modern work environment. The new space boasts 98 workspaces, along with 60 training and overflow spaces. Roles at the site include Health Advisors and Clinical Advisors, who undergo comprehensive training and induction programmes.

NHS 111 is moving into Cavendish House at Prince’s Wharf in Thornaby(Image: Practice Plus Group)

Thornaby was chosen as the location for Practice Plus Group’s new site due to the active job-seeking community in the area. Stockton Council’s Employment and Training hub also offers bespoke support to recruit local people into these high-quality roles.

This move is particularly significant for Practice Plus Group’s Chief Executive, Jim Easton, who spent his teenage years in the area before spearheading the creation and implementation of the NHS 111 service in the Department of Health in the early 2000s.

He said: “I am delighted to be able to invest in such a fantastic area that has many fond memories for me personally, but more importantly, to show our commitment to running a reliable NHS 111 service nationally. This is more important than ever before, with the NHS facing some of its biggest challenges in its history.

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