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Ryanair passenger told ‘pay or don’t fly’ as approved bag deemed too big at gate

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Ryanair passenger told ‘pay or don’t fly’ as approved bag deemed too big at gate

A Cheshire couple were left incensed after being hit with a €140 (£119.31) luggage fine on their flight, despite having purchased ‘Ryanair approved’ bags.

David C and his partner experienced an unwelcome end to their tranquil holiday in Majorca when they faced a hefty luggage charge at Palma Majorca Airport, Spain, on their way back to Manchester Airport.




The pair, who had a relaxing break in Majorca, encountered what they described as uncooperative and surly Ryanair staff at the boarding gate in Palma Airport, the Mirror reports.

“We were asked to step out of the line and place one of our new Coolife, compliant, 9kg, 20cm bags into the metal measuring frame,” David recounted. They were then informed by the gate agent that their bags exceeded the size limit.

The Cheshire-based couple were dismayed to be charged €70.00 (£59.65) for each bag, with the staff member insisting on payment as they “probably want to be on the flight”.

David relayed the staff member’s words: “Nineteen years in the business and I know when a bag is oversized. I can see it from a mile away… Pay or don’t fly.”

Having previously passed through Manchester Airport without any issues regarding their luggage, David described the ordeal as “stressful and totally unnecessary.”

He added: “We had no choice as the flight was closing at this stage but to hand them a debit card and pay €140.00. I have never felt so intimidated. It spoilt our day.”

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