When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles clearly with consumers. Bloomberg has...
Tomorrow’s roles, built around data getty Who will be occupying the C-Suite within the next five years? Will the C-suite even be as relevant in the...
Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore products, locate items,...
The Gist Customer engagement. AI predicts ideal service moments, boosting potential sales and satisfaction. Shopping efficiency. Machine learning speeds up shopping, balancing assistance with autonomy. Retail insights. AI transforms...
Retail therapy? People visiting an outdoor market. — Image by © Tim Sandle A new report from CX Network has revealed the top trends in customer...
Hong Kong – Putting its customers at the forefront, Watsons, the flagship health and beauty brand of AS Watson Group, has committed US$250 million to opening...
The MoU signing ceremony took place in Paris with the participation of FPT Software Chairwoman Chu Thi Thanh Ha, SQLI Group CEO Philippe Donche-Gay, and representatives...
Digital channels are critical for auto insurance shopping and services, according to the J.D. Power 2024 U.S. Insurance Digital Experience Study. While a majority of auto...